Job Opportunity: Analytics & Digital Acquisition Experience Specialist

Location: Gurugram, Haryana
Job Type: Full-time
Benefits: Health Insurance (plus a comprehensive benefits package)

About American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global, diverse community dedicated to supporting our customers, communities, and each other. Here, you'll have the opportunity to create a unique and meaningful career with benefits, programs, and flexibility that nurture both your professional and personal growth.

Every colleague is recognized for their contributions, leadership, and impact. Together, we uphold our company values and our promise to provide the world’s best customer experience every day—with integrity, inclusivity, and excellence.
Join Team Amex and let's lead the way together!

Function Overview

The Enterprise Digital and Data Solutions (EDDS) team focuses on digitization, innovation, and analytics. Our mission is to create central, scalable platforms and engaging customer experiences that drive business scale and accelerate innovation across the organization. The team integrates diverse skills across its remit, handling a broad range of initiatives around the world.

The American Express Enterprise Digital Experimentation & Analytics (EDEA) unit leads the Enterprise Product Analytics and Experimentation charter. This charter spans Brand & Performance Marketing, Digital Acquisition & Membership experiences, as well as Enterprise Platforms. By leveraging data insights from digital product usage, the team drives improvements in customer acquisition and overall digital experience.

About this Role

Reporting to the Manager of the International Acquisition Experience Analytics team within EDEA, this role is based in Gurugram. You will be responsible for delivering high-impact analytics aimed at optimizing our Digital Acquisition Experiences across International Markets (Shop, Apply, GO2, etc.).

Key Responsibilities

Strategic Analytics Delivery:
- Develop and deliver strategic analytics focused on optimizing digital acquisition experiences across international markets.
- Define and build key performance indicators (KPIs) to monitor the performance and success of the acquisition journey.
Product & Capability Development:
- Support the development of new digital products and capabilities.
- Deliver insights and readouts from experiments to uncover learnings and further optimize the customer journey.
Data-Driven Decision Support:
- Conduct in-depth strategic analyses by mining digital activity data along with American Express closed-loop data.
- Provide actionable analytical insights to support decision making and enhance customer experience.
Functional and Platform Expertise:
- Develop a deep understanding of enterprise-wide product capabilities and associated platforms.
- Ensure that analytical insights remain relevant and actionable over time.

Minimum Qualifications

Education: Advanced degree in a quantitative field (e.g., Finance, Engineering, Mathematics, Computer Science)
Technical Skills:
- Preferred experience with Big Data programming languages (Hive, Spark), Python, and SQL.
- Experience in large data processing and handling. Familiarity with data science concepts is a plus.
Communication: Excellent communication skills with the ability to engage, influence, and drive collaboration with partners.
Work Environment: Ability to work effectively in a dynamic, cross-functional setting with strong attention to detail.

Preferred Qualifications

Strong analytical and conceptual thinking skills to solve unstructured and complex business problems.
Basic knowledge of statistical techniques for experimentation & hypothesis testing (regression, t-test, chi-square test).
Proven ability to articulate key findings succinctly to senior leaders and partners.

Employee Benefits

At American Express, we support the holistic well-being of our colleagues and their loved ones. Our benefits include:

Competitive base salaries & bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model: Hybrid, onsite, or virtual arrangements (based on role and business need)
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Equal Opportunity Employer

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Join Team Amex and drive digital acquisition excellence through data-driven insights!

Analysis Summary

After reviewing similar American Express job postings and best practices for digital and analytics roles, I structured your content into clearly defined sections: a company introduction, a function overview detailing the EDDS and EDEA charter, a role description with key responsibilities, minimum and preferred qualifications, employee benefits, and the equal opportunity statement. This layout enhances clarity, highlights the role's strategic impact, and aligns with American Express's focus on collaboration, innovation, and excellence.

Let me know if you need any further adjustments!