???? Associate – Digital Product Operations (Certification Operations)

???? Location: Gurugram, Haryana

???? Job Type: Full-time
???? Benefits: Health Insurance, Competitive Salary, Bonus Incentives, Career Development Opportunities

???? About American Express

At American Express, we empower people and businesses to progress. By joining Team Amex, you become part of a diverse, global community committed to delivering extraordinary customer experiences.

We value integrity, collaboration, and innovation, ensuring that every colleague feels seen, heard, and supported. Our flexible work culture, competitive compensation, and world-class benefits help build a career journey that's unique and meaningful.

Join us and lead the way together!

???? About Network & Acquirer Solutions (NAS)

The Network & Acquirer Solutions (NAS) team is at the core of American Express, powering billions of transactions annually across 170+ markets worldwide.

The NAS Strategy focuses on:
✅ Delivering Value Propositions – Enhancing business growth for customers.
✅ Driving Scalability – Seamless onboarding & solution deployment.
✅ Managing Strategic Priorities – Using modern capabilities to stay ahead.

???? Role & Responsibilities

As an Associate – Digital Product Operations (Certification Operations), you will:

✅ Onboard & Certify Customers

Support new customers in transacting on the American Express Merchant and Partner Networks.
Deploy new products with existing customers.
Assist customers during setup, connectivity, and certification phases.

✅ Customer Support & Consultancy

Guide external customers (acquirers, issuers, merchants, processors, etc.) through the Self-Certification Program.
Provide expert consultancy on certification processes & tools.

✅ Stakeholder Collaboration & Project Management

Build strong relationships with internal teams & external partners.
Act as the liaison between business partners and Amex technology teams for network connectivity and authorization solutions.
Support process upgrades due to regulatory changes, new products, and technical advancements.
Participate in global/regional calls/testing, occasionally beyond standard working hours.

???? Qualifications & Skills

???? Education & Experience:
✔ Graduate/Postgraduate degree (B-Tech/Engineering preferred).
✔ 5-8 years of experience in the payments industry & transaction processing.

???? Technical & Functional Expertise:
✔ Strong knowledge of Network Specs, EMV, Contactless, POS products, and Certification Tools.
✔ Understanding of Payment Systems – Network Certification, Proprietary Specs, and Test Platforms.
✔ Project Management Experience in the payments domain.
✔ Knowledge of telecommunications & networking (TCP/IP, SFTP, Routers, VPN, Web Services) is an added advantage.

???? Soft Skills & Competencies:
✔ Strong Communication & Stakeholder Management – Ability to collaborate across different regions & cultures.
✔ Analytical Thinking & Problem-Solving – Ability to diagnose and resolve technical & certification issues.
✔ Self-Motivated & Growth-Oriented – Capable of handling multiple high-profile projects in a fast-paced environment.

???? Employee Benefits & Perks

✔ Competitive Base Salary + Bonus Incentives
✔ Comprehensive Health Benefits – Medical, Dental & Vision Insurance
✔ Retirement & Financial Well-being Support
✔ Flexible Work Arrangements – Hybrid, Onsite & Virtual (as per business needs)
✔ Generous Paid Time Off (including parental leave)
✔ Free Global Wellness Centers (location-based)
✔ Confidential Counseling Support through the Healthy Minds Program
✔ Career Development & Training Opportunities

???? Equal Opportunity Employer

American Express is an equal opportunity employer, ensuring fair hiring decisions without discrimination based on race, gender, religion, nationality, disability, or any protected status.

???? Employment is subject to a background verification check as per applicable laws and regulations.

???? Join Team Amex and drive the future of payments! ????