Analyst-Network Policy & Process

Projects Overview

Date Posted: 09-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: Gurugram
Education Req: Bachelor's degree

Job description

Job Opportunity at American Express – Technical Writer (Policy)

Location:

Gurugram, Haryana

Benefits:

Health insurance
Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model (hybrid, onsite, or virtual)
Generous paid parental leave policies (depending on location)
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities

About American Express

At American Express, we believe in the power of progress. When you join Team Amex, you become part of a global and diverse community committed to supporting our customers, communities, and each other.

We recognize and value contributions, leadership, and impact, ensuring every colleague has the opportunity to share in the company’s success. Together, we uphold our company values and strive to deliver the world’s best customer experience every day.

Join Team Amex and let's lead the way together!

About Global Merchant Network Services (GMNS) & Global Strategy & Capabilities (GS&C)

Global Merchant Network Services (GMNS) manages relationships with millions of merchants in over 25 countries, facilitating $1.5T+ in spend annually. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a premium merchant experience, ensuring merchants accept, welcome, and recommend American Express to their customers.

Within GS&C, the Global Policy & Standards (GPS) team develops American Express Partner and Merchant Policy, Standards, and Programs to enhance competitiveness, support new products, improve data quality, and promote compliance.

Role: Technical Writer (Policy)

Reporting to the Manager, Global Policy, this role is an exciting opportunity for a talented writer to contribute to global policies and processes.

Key Responsibilities:

Utilize Microsoft Office tools, FrameMaker, and Adobe to manage day-to-day writing and publishing of policy and technical content.
Create, update, and maintain policy documents, ensuring accuracy and compliance.
Generate, format, and update:
- Books, lists, tables, master-pages, reference-pages, indexes
- Text inserts, cross-references, markers, variables, etc.
Deliver high-quality technical documentation within prescribed timelines.
Ensure consistency in document structure, formatting, and compliance with best practices.
Manage multiple projects efficiently, balancing competing deadlines.

Qualifications:

Required:

4+ years of experience in technical writing (preferably in financial services).
Advanced proficiency in FrameMaker.
Experience with Adobe Experience Manager Guides and DITA XML framework.
Strong organizational and project management skills.
Ability to manage multiple projects with competing timelines.
Excellent written and oral communication skills.
Strong attention to detail and accuracy in document creation.
Ability to problem-solve, troubleshoot, and work independently.

Preferred:

Interest in digital publishing techniques and content management systems (CMS).
Familiarity with American Express products and operations.
Experience in the payments industry.
Multinational and global collaboration experience.

Why Join American Express?

At American Express, we constantly innovate and evolve to serve our customers better. Whether it’s preventing identity fraud or enabling business growth, we offer the opportunity to work with one of the world’s most valuable data sets. Our leadership and career development programs empower you to grow and define your own career path.

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Note: Employment is contingent upon successful completion of a background verification check, subject to applicable laws and regulations.

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