Job Opportunity: Analyst – Quality Assurance, Network Delivery

Location: Bengaluru, Karnataka
Job Type: Full-time
Benefits: Health Insurance (plus a comprehensive benefits package)

About American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence, taking commerce to new heights, or inspiring exploration, our colleagues constantly redefine what’s possible. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues united by a common goal: delivering an exceptional customer experience every day.

Our Network & Acquiring Solutions (NAS) is the heart of the American Express Enterprise, powering billions of transactions through a global payments processing network. We collaborate with almost every American Express business unit as well as external partners, providers, and key industry stakeholders. Known for our intellectual curiosity and problem-solving prowess, we tackle some of the most critical initiatives in the payments industry—from securing online transactions to enabling faster, more convenient payments. A role within NAS challenges you to broaden your skillset and drive enterprise growth while upholding our brand promise of trust, security, and service.

The Network Delivery team within NAS modernizes our global network by delivering innovative digital products (e.g., Debit, Local networks, QR, Tokenization) that adapt to local needs while ensuring global interoperability. This transformation enables the Enterprise to attract new customers, enter new markets, and adapt to changing regulatory and payment processing demands.

About the Role

The Analyst – Quality Assurance in the Network Delivery team is responsible for ensuring the quality of code that goes into production. Leveraging our network automation framework, you will test multiple network products (credit, debit, digital payment products) and specifications prior to deployment. In this role, you will partner closely with product and engineering teams for test case planning, execution, defect management, and daily quality assurance activities across the various applications supporting the Amex Network.

Key Responsibilities

Testing & Validation:
- Design testing plans for network applications, products, and specifications using the automation framework.
- Perform end-to-end test validations covering functional and regression scenarios.
Test Script Development:
- Create test scripts and scenarios based on the business use cases of network features delivered in each Program Increment (PI).
- Collaborate with the Test Manager and product teams to execute testing plans.
Defect Management:
- Manage defects and work closely with Test Managers, Engineering, and Product teams to resolve issues.
Continuous Improvement:
- Contribute to continuous improvement and innovation in quality across all phases of the software delivery lifecycle.
Collaboration & Quality Metrics:
- Collaborate with various business and technology partners to drive the execution of quality strategies and controls.
- Define, track, and report quality metrics across the program, providing actionable insights to improve quality and time-to-market.

Minimum Qualifications

Experience:
- At least 5 years of experience in both product and engineering roles.
Education:
- Bachelor’s Degree in Engineering.
Technical & Methodological Expertise:
- Experience in building and managing quality frameworks and automation tools is preferred.
- Knowledge or experience in test-driven development and automation using CI/CD tools is an advantage.
- Strong understanding of Agile methodologies and practices.
Additional Skills:
- Proven track record in change management and delivery within complex, matrixed organizations.
- High intellectual curiosity with excellent creative and critical thinking skills.
- Comfort in handling ambiguity and strong communication skills to translate business needs into technical requirements.
- Payments industry experience, particularly with network and payment technology for debit/credit processing, is preferred.
- High energy, an optimistic attitude, and a good sense of humor.

Employee Benefits

At American Express, we back our colleagues and their loved ones with benefits and programs that support holistic well-being through every stage of life. Our benefits include:

Competitive base salaries & bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working models: Hybrid, onsite, or virtual arrangements (depending on role and business need)
Generous paid parental leave policies (depending on location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Equal Opportunity Employer

American Express is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Join #TeamAmex and contribute to shaping the future of global payments through quality and innovation!

Analysis Summary

After reviewing your provided content and referencing best practices for American Express job postings in the payments and technology sectors, I structured the job description into clear sections: an introduction about American Express, an overview of the Network & Acquiring Solutions (NAS) and Network Delivery team, a detailed description of the role's purpose and key responsibilities, minimum qualifications, employee benefits, and an equal opportunity statement. This format enhances clarity and ensures that all critical details are effectively communicated to potential candidates.

Let me know if you need further adjustments or refinements!