Workforce Productivity Engineer (M365)-1

Projects Overview

Date Posted: 11-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: mohali
Education Req: B.Tech

Job description

Job Title:

M365 Support Engineer

???? Location: Mohali, Punjab
???? Job Type: Full-time

About Copeland:

Copeland is a global leader in climate technologies engineered for sustainability. We specialize in creating energy-efficient and sustainable residential, commercial, and industrial spaces through HVACR technologies. Our products and solutions protect temperature-sensitive goods throughout the cold chain, providing comfort globally. We combine best-in-class engineering, design, and manufacturing with leading brands in compression, controls, software, and monitoring solutions, ensuring next-generation climate technology that addresses the needs of a sustainable future.

Job Overview:

We are seeking an experienced M365 Support Engineer to manage and administer the M365 environment, ensuring the stable and efficient operation of the M365 suite. This includes services such as Email, Teams, OneDrive, SharePoint, Power Automate/Apps, Viva suite, and more. The engineer will play a key role in resolving technical issues and collaborating with IT teams to maintain the M365 ecosystem for global operations.

Key Responsibilities:

Administration & Support: Provide day-to-day administration and Level 3 support for M365 suite (SharePoint, OneDrive, Teams, Exchange Online, Power Platform, etc.).
Incident Management: Handle Level 3 escalations, major incident participation, resolution, and root cause analysis.
Monitoring & Reporting: Monitor the health and performance of M365 services and apps, create tools (Powershell/Graph scripts) for proactive issue identification.
Implement Updates & Features: Implement new features and updates to M365 services, ensuring adherence to technical change management procedures.
Security & Compliance: Conduct security assessments, implement measures to protect user data, and work with Information Security teams to prioritize security needs.
Documentation: Build and maintain technical documentation, including M365 configuration, troubleshooting procedures, and security guidelines.
User Support & Training: Provide guidance to users and build training content for efficient use of M365 tools.
Stay Updated: Stay current with M365 updates, roadmap, and best practices, and share knowledge with the team.
Shift Support: Work in rotated shifts to provide 24x7 support for M365 services.

Required Qualifications:

Educational Requirement: B. Tech in Information Systems, Computer Science, IT, or a related field.
Experience: 5 to 8 years of experience administering and supporting M365 for a large global workforce.
Skills & Knowledge:
- Configuration and support of SharePoint Online, OneDrive, Teams, Exchange Online, and Power Platform.
- Proficiency in managing Office, Outlook, and Teams client apps.
- Knowledge of secure protocols and compliance standards.
- Strong communication and troubleshooting skills.

Preferred Experience:

Administration and support of Groups, Forms, OneNote, Whiteboard, Project, Viva Suite, Loop.
Experience with AD/AAD, MS Graph API, MS Purview, Teams Telephony, Intune, and M365 license management.
Familiarity with Service Now for incident management.
Experience in Migrations (M365/SPO/Exchange Online).
Microsoft 365 Certified Enterprise Administrator expert or certifications in SharePoint Online and Microsoft Teams.

Benefits & Work Culture:

Flexible Benefits Plans: Competitive, customizable benefits to meet individual and family needs, including paid parental leave, vacation, and holiday leave.
Diversity, Equity & Inclusion: Copeland values a diverse, equitable, and inclusive environment, fostering a culture where all employees feel welcomed and valued for their unique perspectives and expertise.
Global Exposure & Innovation: Be part of a team dedicated to revolutionizing climate technology and contributing to a sustainable future.
Employee Development: Comprehensive employee development programs from onboarding to senior leadership, supporting both personal and professional growth.

Commitment to Equal Opportunity:

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to creating a workplace free from discrimination and harassment.

Join Copeland today and make an impact on the future of sustainability through innovative climate technologies.

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