Telecoms Voice Engineer (Genesys)

Projects Overview

Date Posted: 12-Jul-2026
Job Type: Full Time
Job Exp: 2 Year
Salary: ₹1000000 / YEAR
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Position Title: Genesys Support

Job Type: Full-time, Permanent
Work Mode: Work from Home
Location: Remote (India)
Schedule: Monday to Friday, Night Shift

Salary:

₹10,00,000 – ₹20,00,000 per year

Benefits:

Health insurance
Work from home

Role Overview:

We are seeking a Genesys Support Specialist to manage and support voice and omnichannel solutions within Genesys Cloud. This role will involve troubleshooting, configuring, and maintaining voice infrastructure to support business needs.

Key Responsibilities:

Research, plan, and implement voice projects while communicating with business stakeholders.
Proactively identify, troubleshoot, and resolve voice and contact center issues.
Develop and deploy omnichannel flows (IVR, Chat, Email, etc.) using Genesys Cloud Architect.
Configure tools, processes, and workflows to meet business requirements.
Coordinate telecommunications changes with corporate users.
Maintain documentation for all telecommunications systems/devices.
Conduct system capacity planning — including trunking, ports, and licenses.
Troubleshoot and manage internal telecommunication ticket systems.
Work with business stakeholders and vendors to manage cloud-based telecom infrastructure (SIP trunks, WebRTC, Toll-free numbers, etc.).
Share knowledge and work collaboratively with wider teams.
Manage and troubleshoot Session Border Controllers (SBCs).
Work with Unified Communications and Collaboration platforms (e.g., Microsoft Teams).
Participate in the Voice On-Call Rota.

Required Knowledge and Skills:

Bachelor’s degree (Third-level degree) in a related discipline.
Minimum 2 years of experience working with Genesys Cloud Products.
Genesys Cloud Certified Professional (GCP-GC) is highly desirable.
Knowledge of Avaya systems is advantageous.
Strong experience with Genesys Architect, WFM, QM, Reporting, Chatbots, and CRM systems.
Experience working in ACD and call center environments.
Good knowledge of TCP/IP, DHCP, QoS, and telephony infrastructure (SBCs, POTS, ISDN, PRI).
Strong SIP troubleshooting skills.
Experience with geographically dispersed teams and meeting aggressive goals.
Strong organizational skills and attention to detail.
Ability to work independently with minimal guidance.
Proficient with Microsoft Office products.
Excellent communication skills, both verbal and written.
Ability to manage shifting priorities and meet deadlines.