Telecoms Voice Engineer (Genesys)

Projects Overview

Date Posted: 11-Jul-2026
Job Type: Full Time
Job Exp: 2 Year
Salary: ₹1000000 / YEAR
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Job Title: Genesys Support

Job Type: Permanent, Full-time
Shift: Night Shift (Monday to Friday)
Work Location: Remote (Work from Home)
Pay: ₹10,00,000 - ₹20,00,000 per year

Job Description:

We are seeking a Genesys Support professional to join our team in a remote, full-time role. In this position, you will be responsible for researching, planning, and implementing Voice projects as well as troubleshooting voice and contact center issues. You will work with business stakeholders and vendors to ensure smooth operation and optimization of the voice infrastructure and contact center environment.

Your duties will include:

Proactive Troubleshooting: Identify and resolve voice and contact center issues promptly.
Omnichannel Flows Development: Develop and deploy omnichannel flows (IVR, Chat, Email, etc.) in Genesys Cloud Architect.
Configuration: Configure new tools, processes, and workflows to meet business needs.
Telecommunications Management: Manage and configure telecommunications systems, SIP trunks, WebRTC, toll-free numbers, etc.
System Documentation: Maintain comprehensive documentation for all telecommunications systems/devices.
System Capacity Planning: Oversee trunking, ports, and license management.
Telecom Ticketing: Work on and troubleshoot internal telecommunications ticket systems.
Collaboration: Work closely with business stakeholders, vendors, and geographically dispersed teams.
Voice on Call Rota: Participate in the Voice on Call Rota as part of a team.

Knowledge and Skills Required:

Education: Third-level degree in a related discipline (e.g., Telecommunications, IT).
Experience:
- Minimum 2 years working with Genesys Cloud Products.
- Experience with Genesys Architect, WFM, QM, Reporting, Chatbots, and CRM systems.
- Familiarity with ACD and call center environments.
- Knowledge of Session Border Controllers (SBCs).
- Experience with Unified Communications & Collaboration platforms (Microsoft Teams).
- SIP troubleshooting experience.
Certifications: Genesys Cloud Certified Professional (GCP-GC) is highly desirable.
Technical Skills:
- Solid understanding of TCP/IP, DHCP, and QoS.
- Experience with Telephony infrastructure (SBCs, POTS, ISDN, PRI, voice channels).
- Avaya knowledge is advantageous.
Soft Skills:
- Excellent communication skills (both verbal and written).
- Ability to work independently with some guidance.
- Strong organizational skills and attention to detail.
- Ability to meet predetermined deadlines and manage shifting priorities.

Benefits:

Health Insurance
Work from Home opportunity

Work Schedule:

Monday to Friday
Night Shift

If you are a self-motivated and skilled Genesys Support professional with experience in voice infrastructure, we invite you to apply and be part of our dynamic team!

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