Technical Support Engineering

Projects Overview

Date Posted: 12-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: bengaluru
Education Req: Bachelor's degree

Job description

Job Title: Senior Technical Support Engineer

Location: Bengaluru, Karnataka
Job Type: Full-time

About Microsoft and the Role:

With over 17,000 employees worldwide, the mission of Customer Experience & Success (CE&S) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. Powered by Microsoft’s AI technology, we help consumers, businesses, partners, and more resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are seeking passionate individuals for the role of Senior Technical Support Engineer to join our CSS team. In this role, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will accelerate your career growth, enhance your problem-solving, collaboration, and research skills, and deepen your technical expertise.

The role offers flexibility, with the option to work up to 50% from home.

Responsibilities:

Response and Resolution:
- Own, investigate, and resolve complex customer technical issues.
- Act as an advisor to customers, collaborating within and across teams while leveraging troubleshooting tools and practices.
Readiness:
- Lead in building communities with peer delivery roles.
- Share knowledge through readiness programs and technical coaching.
- Mentor and train others to deepen technical and professional proficiency for resolving complex customer issues.
Product/Process Improvement:
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects.
- Help develop automation techniques and diagnostic tools to improve Microsoft products.

Qualifications:

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
OR
- 5+ years of technical support, technical consulting experience, or information technology experience.
  OR
- Equivalent experience.

Language Qualification:

English: Fluent in reading, writing, and speaking.

Why Join Microsoft?

Microsoft is an equal opportunity employer, and we value diversity. We are committed to building an inclusive culture where everyone can thrive. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to various protected categories, including race, gender, disability, and more.

If you need assistance or a reasonable accommodation due to a disability during the application process, please reach out to us for support.

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