Technical Support Engineer

Projects Overview

Date Posted: 08-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: delhi
Education Req: Bachelor's degree

Job description

Job Details

Job Title: L3 Support Engineer
Job Type: Full-time
Location: Remote/Hybrid (Preferred: Singapore, Philippines, India, or Malaysia)
Benefits:
- Paid time off
- Work from home flexibility

About Sleek

Sleek simplifies back-office operations for micro SMEs through proprietary software, AI, and a customer-centric approach. Our mission is to give entrepreneurs more time to focus on growing their businesses.

We operate in three core business segments:

Corporate Secretary: Automating company incorporation, secretarial services, and compliance.
Accounting & Bookkeeping: Providing innovative financial services using AI and proprietary technology.
Business Banking: Offering digital banking services to new businesses.

Since our launch in 2017, Sleek has grown to 15,000+ customers across Singapore, Hong Kong, Australia, and the UK, with a team of 450+ employees. Recognized by The Financial Times, Forbes, and LinkedIn, Sleek is one of Asia’s fastest-growing tech companies and is on track to becoming a unicorn.

Why Work at Sleek?

✅ Flexible Work Environment: Work from home 5 days a week and 1 month per year from anywhere globally.
✅ Competitive Compensation: Market-competitive salaries, paid time off, and holiday benefits.
✅ Personal Growth: Gain autonomy and responsibility, receive training, and work on cutting-edge AI technologies.
✅ Social Impact: We are a B Corp-certified company committed to sustainability, aiming to be carbon-neutral by 2030.

About the Role

We are seeking an L3 Support Engineer to provide technical expertise and resolve complex technical issues. This role involves working closely with product, tech, and data teams to ensure customer satisfaction and system reliability.

Key Responsibilities

✅ Technical Support & Troubleshooting

Serve as the highest level of technical escalation.
Diagnose and resolve complex customer inquiries via Zendesk, JIRA, and phone.
Collaborate with development teams to identify and implement fixes.

✅ System Maintenance & Configuration

Configure servers and networks in a cloud environment.
Update database records to maintain client accuracy.

✅ Knowledge Management

Document solutions to enhance self-service through internal knowledge bases.
Continuously improve processes through data analysis and customer feedback.

✅ Collaboration & Reporting

Work with internal business stakeholders to address platform functionality questions.
Provide detailed reports on technical issues and their resolutions.

Requirements

✅ Experience & Skills

5+ years of experience as a Technical Support Engineer or Software Engineer.
Proven ability to diagnose and resolve complex technical problems.
Familiarity with cloud platforms and server/network configurations.
Strong communication skills with a customer-first approach.

✅ Behavioral Competencies

Ownership: Take responsibility and see tasks through to completion.
Humility: Open to learning and feedback.
Structured Thinking: Ability to make data-driven decisions.
Analytical Mindset: Evaluate complex systems with attention to detail.
Collaboration: Work effectively across teams and handle tough conversations with kindness.

✅ Education

Strong academic foundation from a reputable institution.

What We Offer

Remote/Hybrid Work: Flexible working arrangements.
Growth Opportunities: Exposure to cutting-edge technology and leadership.
Impactful Work: Be part of a company driving positive social and environmental change.

Join Sleek and be part of a company transforming business operations with cutting-edge technology!