???? Location: Bengaluru, Karnataka (In-Person)
???? Job Type: Full-time
???? Shift: Night Shift | US Shift | Monday to Friday
???? Salary: ₹75,000 - ₹80,000 per month
We are seeking a Technical Support Specialist to provide technical assistance and troubleshooting support to customers or internal teams. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
✔ Respond to customer queries via phone, email, or chat, ensuring timely resolution.
✔ Diagnose and troubleshoot technical issues related to hardware, software, and networking.
✔ Guide users through step-by-step solutions and escalate complex issues when necessary.
✔ Document issues, resolutions, and customer interactions in the support system.
✔ Monitor system performance and proactively identify potential problems.
✔ Assist in software installations, configurations, and updates.
✔ Collaborate with IT and development teams to improve products and services.
✔ Provide training and best practices to customers and internal employees.
???? Education: Bachelor’s degree in IT, Computer Science, Mechanical, EEE, EC, or a related field (preferred).
???? Experience: Minimum 1 year of customer support experience (Required).
????️ Technical Knowledge:
Strong understanding of Windows, macOS, and Linux operating systems troubleshooting.
Knowledge of networking concepts (DNS, TCP/IP, VPN, firewalls) is a plus.
Experience with remote desktop tools and support software.
???? Skills:
✔ Excellent problem-solving skills and attention to detail.
✔ Strong verbal and written communication skills.
✔ Ability to work independently and as part of a team.
✔ Customer service-oriented mindset.
✔ Health Insurance ????
✔ Paid Time Off ????️
✔ Provident Fund ????
???? If you're ready to take on a challenging and rewarding role in technical support, apply today!
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