Company: Kadel Labs
Job Type: Full-time | Permanent
Location: Saket, Delhi (On-site, Monday to Saturday)
Shift: Day Shift
Pay Range: ₹1,71,328.58 – ₹6,39,161.13 per year
Kadel Labs is a pioneering Venture Studio based in India, operating as a global software technology incubator. It offers a powerful blend of IT Services and SaaS products. Since 2017, we’ve organically grown to a team of 180+ employees and have successfully served 200+ clients. At our core, we are a people-first company that values creativity, open communication, and innovation.
???? Visit us:
Website: https://kadellabs.com
LinkedIn: Kadel Labs
Glassdoor: Kadel Labs Reviews
We are seeking a skilled and experienced Technical Support Engineer (SSE level) to join our team in Delhi (Saket). You will be responsible for responding to support tickets, diagnosing issues, and providing solutions through remote or on-site assistance. This role requires strong technical acumen, excellent communication, and a proactive approach to customer support.
Respond to technical support tickets in a timely and professional manner
Contact clients to understand the nature of reported IT issues
Use remote access tools (e.g., TeamViewer) to troubleshoot client systems
Propose simple, effective, and customer-friendly solutions
Install and upgrade software or hardware when needed
Provide basic training and guidance to clients
Maintain detailed job reports and documentation
Build and maintain strong client relationships
Must-Haves:
Minimum 3 years of experience in technical support or desktop support roles
Proven application support and/or call center support experience
Solid understanding of remote support tools like TeamViewer
Strong troubleshooting abilities, especially with complex software issues
Excellent verbal and written communication skills
Strong critical thinking and problem-solving capabilities
Ability to work independently and take initiative
Educational Qualification:
Bachelor’s degree in an IT-related field (preferably B.Tech)
Health insurance
Dynamic, innovation-driven work environment
Opportunity to work with a growing, global tech company
English (Preferred)
If you're a tech-savvy problem solver with a passion for customer satisfaction, join Kadel Labs and be part of an exciting journey in IT innovation.
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