Support Engineer

Projects Overview

Date Posted: 08-Jul-2026
Job Type: Full Time
Job Exp: 3 Year
Salary: ₹20000 / MONTH
Location: delhi
Education Req: Bachelor's degree

Job description

Job Details

Position: Support Engineer
Job Type: Full-time
Location: Remote (Requires availability during US hours)
Compensation: USD 1500/month

About the Role

We are seeking a Support Engineer to provide technical guidance and assistance to customers using the testRigor platform. In this role, you will leverage your problem-solving skills to troubleshoot issues related to automated test cases and work closely with both customers and internal engineering teams.

This position offers an opportunity to engage with diverse business domains, identify and report internal bugs, and collaborate with stakeholders to deliver a high-quality product.

Key Responsibilities

✅ Customer Support & Technical Guidance

Provide technical support and guidance to customers and prospects across various digital platforms.
Participate in technical calls with account executives to assist with customer needs.
Analyze and resolve customer queries and issues until fully resolved.

✅ Test Case Automation

Create and automate test cases using testRigor’s platform and provided documentation.
Assist customers in automating and monitoring their test cases efficiently.

✅ Collaboration & Bug Reporting

Collaborate with the software engineering team on QA/Testing topics.
Identify, document, and report bugs using a formal bug-tracking system.
Work with internal teams to debug and resolve issues effectively.

✅ Communication & Documentation

Clearly explain technical concepts to customers and internal teams.
Gather requirements, design testing solutions, and provide feedback.
Ensure all customer and internal communication is clear, concise, and accurate.

Qualifications

✅ Education & Experience

Bachelor’s degree in Computer Science, Computer Engineering, or a related field (preferred).
3+ years of experience in a technical support or customer-facing role.

✅ Skills & Competencies

Strong problem-solving and analytical skills.
Customer-centric mindset with a commitment to resolution.
Ability to work independently in a dynamic, fast-paced environment.
Fluency in English (both written and spoken).
Comfortable working during US business hours.

What We Offer

Competitive Salary: USD 1500/month.
Remote Work: Flexibility to work from anywhere.
Growth Opportunities: Exposure to cutting-edge technology and collaboration with experienced teams.