Enterprise Network SDWAN/Routing Escalations Engineer – Cisco (Bengaluru, Karnataka | Full-Time)

???? Location: Bengaluru, Karnataka | ???? Job Type: Full-time
???? Competitive Salary | Paid Holidays | Paid Sick Time | Paid Time Off

About Cisco

Cisco is a global leader in networking, revolutionizing how people connect, communicate, and collaborate since 1984. We drive $40 billion in annual revenue and invest $5 billion in R&D to innovate IP-based networking technologies, including:

???? Routing & Switching
???? Security & Unified Communications
???? Video & Wireless Technologies

???? Recognized as one of the world’s best employers, Cisco is a phenomenal place to grow your career.

Position: Enterprise Network SDWAN/Routing Escalations Engineer

???? Experience: 4-10 years
???? Education: Master’s in Computer Science, Software/Computer/Electrical Engineering, or related fields
???? Certifications: CCNA/CCNP/CCIE (preferred)
???? Work Mode: On-call rotation, weekend support when required

Why Join Us?

✔ Work with a $15B portfolio in SDWAN & Routing
✔ Gain deep insights into Cisco’s cutting-edge technologies
✔ Collaborate with world-class engineers & developers
✔ Access continuous learning & development opportunities

Key Responsibilities

✅ Technical Troubleshooting & Escalation Support

Analyze, configure, and troubleshoot SDWAN networks with mixed routing platforms and protocols
Set up lab environments to replicate and resolve complex issues
Provide remote troubleshooting support for customers

✅ Customer & Internal Collaboration

Engage with Development Engineers (DE), Dev-Test (DT), Marketing, and TAC for issue resolution
Serve as the main point of contact for customers, managing their technical needs
Provide written and verbal updates to internal teams and customers

✅ Operational Excellence & Incident Management

Handle incident tickets from assignment to resolution
Strictly adhere to ticketing processes, ensuring accurate documentation
Participate in on-call rotation for priority P1 support

Skills & Qualifications

Technical Skills (Must-Have)

✔ Expertise in IP Routing & SDWAN Technologies
✔ Experience with Cisco platforms:

ASR1k, ISR4k, ENCS
CSR Cloud Services Router, CSP Cloud Services Platform
Viptela SDWAN
✔ Knowledge of AWS/Azure & Scripting

Soft Skills & Work Ethic

✔ Excellent problem-solving & crisis management skills
✔ Ability to work in high-pressure situations
✔ Strong verbal & written communication skills
✔ Proven ability to collaborate in cross-functional teams

Why Cisco?

???? Nearly every internet connection worldwide touches Cisco technology
???? Helping healthcare providers connect with patients & teams
???? Enabling schools & universities to teach remotely
???? Empowering businesses of all sizes with secure digital solutions

✨ Inclusive Culture & Employee Benefits
???? 10 days off for volunteering & giving back
???? Flexible vacation & sick leave policies
???? Continuous learning & development programs
???? No cap on performance-based incentive compensation

???? Join Cisco and be part of a team that’s transforming global networking technology! ???? #WeAreCisco