Job Title: DevOps / Site Reliability Engineer

Company: Zelis
Job Type: Full-time
Pay: From ₹700 per day
Shift & Schedule: Rotational Shift
Location: Remote
Benefits: Paid time off

About the Role

Zelis I&E Business Unit is seeking a DevOps / Site Reliability Engineer to join our growing engineering team. We use an Agile methodology across small, high-performing teams and a modern stack including Ruby on Rails, Angular, TypeScript, Node, Postgres, Redis, and more. Our infrastructure is cloud-native, declared as code, and hosted on AWS.

This is a remote-friendly, high-impact role with career growth opportunities, mentorship, and continuous learning support.

Responsibilities

Gather and analyze metrics from OS and applications for performance tuning and fault analysis
Improve service reliability in collaboration with development teams
Participate in system design, platform management, and capacity planning
Automate systems and services to ensure scalability and reliability
Maintain balance between development speed and system reliability
Lead blameless postmortems to enhance resilience
Manage and optimize AWS infrastructure with configuration-as-code best practices
Troubleshoot incidents from internal/external stakeholders
Guide cross-functional teams on automation, performance, and security
Analyze load testing results and recommend infrastructure changes
Monitor and report system health metrics (SLIs/SLOs/SLAs)
Manage CI/CD pipelines and production releases
Document tribal knowledge for improved knowledge sharing
Support production deployments and troubleshooting
Develop and implement infrastructure automation solutions
Maintain monitoring for uptime, latency, and errors across the tech stack
Participate in on-call rotation for production support

Preferred Qualifications

Experience: 2–4 years in software development or DevOps
Skills & Tools:
- Linux system administration in a cloud environment (preferably AWS)
- AWS services like EC2, CloudFormation, RDS, ElasticCache, S3
- Web programming languages (Ruby on Rails is a strong plus)
- Infrastructure-as-code tools like Puppet
Excellent communication and collaboration skills
Passion for building and maintaining complex systems with high availability
Strong problem-solving skills and attention to detail
Openness to feedback and continuous improvement mindset

Our Culture at Zelis

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives. We welcome applicants of all races, religions, genders, sexual orientations, ages, abilities, and identities.
Belonging: We foster an environment where everyone can bring their authentic selves to work.
Equal Opportunity: We’re committed to fair employment practices and creating accessible recruitment experiences for all.

About Zelis

As a leading healthcare payments company, Zelis simplifies and optimizes the way insurers, providers, and consumers navigate financial aspects of care. Serving 700+ payers, 4 million providers, and 100 million members, we offer adaptive technology and a collaborative culture to transform healthcare payments for good.

⚠️ Scam Alert: Zelis will never ask for payment or personal financial information during the hiring process. Please report any suspicious communications pretending to represent Zelis.

???? For accessibility support: Contact TalentAcquisition@zelis.com

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