Job Details

Job Type: Full-time
Location: India (Hybrid Work)
Benefits:
- Health Insurance
- Paid Sick Time
- Paid Time Off
- Provident Fund

Full Job Description

About Appfire

At Appfire, we believe great work happens when people choose how they work. With 20 years of experience creating software that empowers teams to break silos and collaborate seamlessly, we know that one size doesn’t fit all. That’s why at Appfire, you choose:

Choose where you work – from home, an office, or while exploring the world. We provide hardware, software, and access to two decades of remote-first expertise.
Choose work-life balance – Plan your work around what matters most. Enjoy flexible time off without complicated approvals.
Choose your professional growth – Access online learning platforms, leadership programs, internal hackathons, and our internal mobility program for career advancement.

Join us and customize your experience – Choose Appfire!

About the Role

Due to Appfire's exponential growth, we are seeking a Senior Product Support Engineer to join our team. In this role, you will work with Appfire’s business-class products and Atlassian tools like Jira, Confluence, and Bitbucket in cloud and data center environments.

Key Responsibilities

Diagnose, configure, troubleshoot, and resolve technical issues related to Appfire Apps within the Atlassian ecosystem.
Gain hands-on experience with cutting-edge technologies like SaaS, Virtual Environments, AWS, Azure, and Docker containers.
Apply System Administration/DevOps (CI/CD) skills to integrate Appfire apps and Atlassian tools.
Provide technical leadership and guidance to junior resources.
Analyze and resolve complex software issues (L1-L2-L3 support).
Utilize Groovy, JavaScript, or Python (preferred but not mandatory).
Take ownership of customer issues, driving them to resolution.
Collaborate with Technical Architects, Leads, and Principals.
Work with customers and internal teams on escalated issues, gaining valuable insights.

Skills & Experience Required

5+ years of experience as a System/Application Support Engineer handling enterprise-class software.
3+ years of experience as a System/Application Administrator working with global teams in a remote setting.
Strong analytical and problem-solving skills.
Experience with scripting, databases, and system management.
Excellent communication and customer-facing skills.
B.E/B.Tech or MCA (or equivalent qualification).
Knowledge of Atlassian products is highly desirable (great opportunity to gain Atlassian experience!).

Beyond the Resume: What We Look For

Passion for enhancing customer and co-worker experiences.
Adaptability to new business demands and challenges.
Strong communication skills in remote/hybrid environments (Slack, Zoom, G Suite).
Coaching, mentoring, and leadership abilities.

What We Offer

Financial Benefits

Equity Incentive Program
Remote Working Allowance (Up to INR 12,000 per year)
Voluntary Tax Saving Options (Voluntary PF, National Pension System)

Skills Development

Appfire University (In-house Learning Platform)
O’Reilly Technical Training

Health & Well-being

Group Medical Insurance (INR 5,00,000 coverage for employees & dependents, including parents)
Group Term Life Insurance (INR 20,00,000 - 50,00,000)
Personal Accident Insurance (INR 15,00,000)
Free Telehealth Consultations
EDLI Scheme Coverage (Up to INR 7,00,000)

Paid Time Off (PTO)

21 days paid annual leave
Unlimited sick leave
10 paid public holidays
5 days Paternity Leave
Maternity Leave (As per the Maternity Benefits Act)
Crèche Benefit

Work Flexibility

Remote or office option (Hyderabad)

Team Building & Volunteering

3 fully paid days annually for volunteering via Appfire Town CSR Program

About Appfire

A People-First Company

With 800+ employees across 27 countries, Appfire fosters a culture of respect, personal growth, and collaboration. Our CEO, Randall Ward, champions a people-first leadership philosophy (watch his insights

Corporate Social Responsibility (CSR)

Appfire is a proud member of the Pledge 1% network, committing product, profit, equity, and employee time to social impact. Through Appfire Town, we bring together employees, family, friends, customers, and partners to make a difference globally.

Our Business & Growth

Profitable since inception with strong free cash flow margins.
Grew from $10M ARR (2019) to $200M ARR (2023).
Supports 20,000+ customers, including 55% of the Fortune 500.
Enhances platforms like Microsoft, Monday.com, Salesforce, and Atlassian rather than competing with them.

Market Recognition

Appfire is recognized for:
✅ Growth & Culture – Deloitte Tech Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work
✅ Corporate Social Responsibility – Pledge 1% Leader
✅ Product Excellence – Trusted by NASA, Boeing, Visa, Netflix, and more

Learn more about our mission and accomplishments here.

Req ID: 674

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