MS Exchange/Exchange Online Engineer

Projects Overview

Date Posted: 11-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: delhi
Education Req: Bachelor's (Preferred)

Job description

Job Title: M365 Technical Advisor

Location: Remote
Job Type: Contractual / Temporary

Company Description:

Upwork is the world's largest marketplace, connecting businesses with independent talent globally. One of our clients, a renowned American multinational technology company, is seeking a M365 Technical Advisor with expertise in migrations.

Job Description:

As an M365 Technical Advisor, you will provide technical support and guidance to customers to help them maximize their Microsoft 365 subscriptions. Your primary responsibilities will include:

Technical Support & Troubleshooting:
Respond to technical support requests from customers who have subscribed to Microsoft 365 trials. Use troubleshooting knowledge and tools to resolve customer issues effectively.
Customer Interaction & Advisory:
Approach customers to understand their personal or business needs and advise on how to start utilizing all the products and features included in their Microsoft 365 subscription.
Migration Expertise:
Assist customers with migrations, ensuring they transition smoothly and are satisfied with their M365 experience.
Sales & Conversion Focus:
The ultimate goal is to guide customers to a perpetual subscription, increase the usage of workloads, and boost the number of licenses consumed, particularly by small businesses.
Communication Channels:
Provide responses to technical advisory and implementation questions through chats and phone calls. Questions typically involve M365 admin tasks, domain registration, Office installation, and feature usage.

Qualifications:

Advisory or Technical Implementation Experience in a Microsoft 365 environment.
Strong Consultative Skills with expertise in handling Microsoft 365 migrations.
Certifications:
- MVPs, MCTs, MCSAs, MCSEs certifications are highly preferred but not mandatory.
- Experience with RAVE is a plus, but not required.
Device Requirements:
A live verification will be conducted to ensure the following system requirements are met:
- Operating System: Windows 10 Pro (latest updates installed).
- RAM: Minimum 8 GB (16 GB recommended).
- Processor: Minimum Core i3 (i5 recommended).
- Storage: Minimum 256 GB HDD (256 GB SSD recommended).
- Network: Minimum of 25 Mbps download speed & 10 Mbps upload speed; LAN connection is required (WiFi is not allowed).
- No 3rd-party antivirus software installed.
- Teams-compliant media devices (microphone/headset with noise-canceling capability and webcam, preferably compatible with Windows Hello).
Work Environment Requirements:
- Quiet, private workspace.
- A microphone/headset with noise cancellation (not a phone headset).
- Webcam capability for video calls.

Additional Information:

Client: Fortune 500 Company.
Pay: Competitive pay (based on experience).
Work Setup: Fully remote position.
All personal information will be kept confidential according to EEO guidelines.