Messaging Support Engineer

Location: Gurugram, Haryana
Job Type: Full-time
Shift & Schedule: Rotational shifts, on-call rotation
Benefits: Health insurance, competitive salary, bonus incentives, hybrid work model, career development opportunities, and more.

About American Express

At American Express, we empower people and businesses to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community committed to backing our customers, communities, and each other.

Here, you’ll grow and thrive with benefits, programs, and flexibility that support your personal and professional development. We value integrity, inclusivity, and teamwork, ensuring that every colleague is seen, heard, and valued.

Join #TeamAmex, and let's lead the way together!

Role Overview

As a Messaging Support Engineer, you will play a critical role in maintaining enterprise messaging environments, troubleshooting issues, and ensuring the seamless functioning of email and messaging systems used by nearly 100,000 users worldwide.

Key Responsibilities

Provide mid-level technical expertise to maintain messaging environments and troubleshoot issues.
Serve as a liaison between project managers and vendor technical contacts.
Engineer technology solutions to ensure compliance, security standards, and technical objectives.
Communicate software delivery strategy and progress to stakeholders.
Assist with migration support (PST export/import, tracking/validation, mailbox moves, PowerShell scripting).
Perform Exchange Server or O365 administration support, including mailbox administration and email routing.
Troubleshoot Outlook configurations, MFCMAPI issues, and mail routing problems.
Configure and support email/messaging gateways such as ProofPoint.
Manage email journaling support (PST export, ingestion, Enterprise Vault).
Track, assign, and prioritize tickets while providing escalation support.
Participate in Major Incident Management (outage response).
Update, review, and create Knowledge Base documentation for process improvements.
Continuously seek automation opportunities to enhance operational efficiency.

Minimum Qualifications

Location: Must be based in Gurgaon, India.
Work Model: Hybrid (minimum 3 days per week in-office).
Schedule: Monthly rotating shifts, including on-call rotation for 24x7 service and support.
Experience:
- 8+ years of experience in enterprise messaging rollout, troubleshooting, and support.
- Strong understanding of Office 365 fundamentals & structure.
- Experience in ITIL methodologies and network/server fundamentals.
- Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent work experience.

Preferred Qualifications

Strong problem-solving skills and ability to think outside the box.
Experience working with vendor teams for system integration and support.

Why Join American Express?

Comprehensive Benefits Package

Competitive base salary & bonus incentives.
Support for financial well-being & retirement plans.
Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent).
Flexible work model (hybrid, onsite, or virtual, depending on role and business needs).
Generous paid parental leave policies (location-dependent).
Free access to global wellness centers (location-dependent).
Free and confidential mental health support through the Healthy Minds program.
Career development & training opportunities, including leadership programs and technical certifications.

Equal Opportunity Employer

American Express is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, disability status, or any other protected status.

We are committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation during the hiring process, please inform your recruiter.

Not Meeting Every Requirement?

If you are passionate about messaging technologies, email security, and IT support, we encourage you to apply anyway! You might be the perfect fit we’re looking for.

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