Job Opportunity: Field Services Engineer

???? Location: Hyderabad, Tamil Nadu
???? Job Type: Full-time
???? Industry: IT & Managed Services

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. With over 1,000 customers worldwide managing more than $3 trillion in assets, we ensure stability, security, and improved business performance.

At ECI, we believe passion and purpose drive success. Our team is dedicated to empowering employees, fostering innovation, and creating world-class solutions.

Job Overview: Field Services Engineer

As a Field Services Engineer, you will be responsible for desktop support, end-user server administration, and troubleshooting Level 1 and Level 2 issues in Windows, Exchange, and Office 365 environments. This is an onsite position in Hyderabad, where you will work alongside an exceptional team and collaborate with third-party vendors for warranty service repairs.

Key Responsibilities

???? Technical Support & Issue Resolution

Troubleshoot and resolve end-user issues, cloud infrastructure concerns, and project-related tasks.
Handle Level 1 and Level 2 service tickets, escalating complex cases as needed.
Set appropriate client expectations throughout the troubleshooting process.

???? Incident & Request Handling

Address issues related to:
- Mail Application & Office 365
- Client/Server Connectivity
- VIP Workstations & Time-Sensitive Issues
- File Restores & Networked Printer Issues
- Remote Access (Citrix, Terminal Services) & Password Resets
Perform basic system maintenance, software patching, and OS updates.

???? Active Directory & Security Management

Manage user accounts, passwords, and group policies.
Work with Mobile Device Management (MDM) & Remote Monitoring and Management (RMM) tools.
Assist in Multi-Factor Authentication (MFA) and cybersecurity protocols.

???? Hardware & Cloud Support

Hands-on experience in server, desktop, and laptop hardware troubleshooting.
Support file systems, backups, restores, and cloud platforms (Microsoft 365, Azure, etc.).

Required Skills & Qualifications

✔ Education & Experience:

Bachelor’s degree in Information Technology or a related field.
3+ years of equivalent technical experience in IT support.

✔ Technical Expertise:

Microsoft Office 365 & related products (Outlook, Excel, Word, PowerPoint, SharePoint).
Windows OS & Server Administration (Windows 10, 11, Server editions).
Active Directory (user management, password resets, group policies).
VPN setup & troubleshooting.
Basic cybersecurity knowledge (MFA, email security, spam technologies).

✔ Soft Skills:

Excellent communication skills – ability to explain technical concepts to non-technical users.
Problem-solving mindset with strong prioritization abilities.
Customer-focused approach with a passion for IT support.

Preferred Skills (Bonus Points!)

✅ Experience working with Managed Service Providers (MSPs).
✅ Knowledge of VMware & Azure environments.
✅ Understanding of email/spam technologies & cloud security.

Why Join ECI?

???? Global Impact: Be part of a company that powers financial services worldwide.
???? Competitive Compensation: Enjoy market-leading salaries & benefits.
???? Career Growth: Work with top-tier IT professionals & enhance your expertise.
???? Inclusive Culture: Join a collaborative and supportive team.
???? Flexible Work Environment: Enjoy modern office spaces & remote work options.