Director, Technology (Enterprise Support & Reliability Engineering- Retail Application Support)

Projects Overview

Date Posted: 12-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: pune
Education Req: Bachelor's degree

Job description

???? Job Details

Job Title: Director of Site Reliability Engineering (SRE)
Job Type: Full-time
Location: Pune, Maharashtra

???? About the Enterprise Support & Reliability Engineering (ESRE) Team

You will be a part of the Enterprise Support and Reliability Engineering – Supplychain Support group. Our mission is to provide frictionless, always-on Supplychain services to customers, as well as support custom business workflow tooling. We focus on monitoring production supply chain services, detecting issues early, and resolving both operational and functional issues.

As the Director of SRE, you will lead efforts to ensure the robust performance of systems in a highly transactional, global eCommerce environment. You’ll leverage your deep technical expertise in eCommerce platforms, IBM Sterling Order Management Systems (OMS), and supply chain operations.

???? Responsibilities

Lead and manage a cross-skilled team of site reliability engineers responsible for supporting, maintaining, and scaling eCommerce platforms and IBM Sterling OMS.
Provide technical and functional leadership, contributing as a Supply Chain SME in product design, solution deployment, business reviews, and vendor tool assessments.
Strategically evaluate the current state of operations, creating and executing a roadmap to improve operational efficiencies and ensure high stability.
Actively coach teams to fix issues, identify patterns, and solve problems to prevent recurrence.
Oversee leadership communication to ensure high-priority issues are resolved end-to-end.
Work closely with Engineering, DevOps, Product, and Business teams to optimize workflows and improve product uptime.
Develop and enforce disaster recovery and business continuity strategies to minimize service interruptions.
Implement technology and automation to improve monitoring, alerting, and issue resolution.
Build well-defined SLA, issue categories, triage processes, and hold teams accountable.
Create a strong feedback loop between development, product, and business teams to improve design, coding, and monitoring.
Plan, organize, and manage team operations, prioritizing tasks and assignments.
Mentor senior engineers and managers, fostering growth, collaboration, and accountability.
Lead recruitment strategies to build a strong and diverse team.
Actively engage in communication, promoting team efficiency.

????‍???? Criteria

The ideal candidate should possess expertise in technology delivery and production support for large-scale omni-channel operations, especially in eCommerce and supply chain environments.

12+ years of hands-on technology experience, with a focus on design, development, testing, and support activities.
Proven track record of managing and scaling high-performing SRE or Operations teams, ideally in eCommerce or enterprise-scale environments.
5+ years of management experience in similar roles.
Strong expertise in IBM Sterling OMS and integrated supply chain applications.
Bachelor’s or Master’s degree in Computer Science or a related field.
Hands-on experience with monitoring, logging, and observability tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Datadog, New Relic).
Experience with incident management tools (e.g., PagerDuty, Opsgenie) and root cause analysis processes.
Strong understanding of supply chain processes, order management, and logistics.
Experience optimizing eCommerce and OMS solutions in high-volume environments.
Ability to prioritize tasks and drive teams toward achieving goals.
A growth mindset with the ability to continuously evolve practices and improve team performance.
Ability to work in a fast-paced, dynamic environment with shifting priorities.
Passion for creating a customer-first experience with high reliability and uptime.
Willingness to work onsite in Pune full-time, as per local and company guidelines.

???? We Believe in People First

We firmly believe that a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives promote engagement and participation, reflecting the communities where we do business.

???? Your Journey in Continued Learning

In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Self-development resources and mentor programs.
Career development workshops and learning programs.
Speaker series and continuous learning opportunities.

???? About Williams-Sonoma Inc.

Founded in 1956, Williams-Sonoma Inc. is a premier specialty retailer of high-quality products for the kitchen and home in the U.S. As one of the largest eCommerce retailers in the U.S., we offer beloved brands such as Williams-Sonoma, Pottery Barn, West Elm, and more.

Our India Technology Center in Pune plays a key role in innovating eCommerce, supply chain optimization, and customer experience management. The center integrates cutting-edge technologies like AI, data analytics, and machine learning to accelerate growth and maintain a competitive edge globally.

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