Job Details

Job Title: Customer Support – Billing & User Management
Job Type: Full-time
Shift & Schedule: Rotational shift (24x7 support)
Work Mode: Remote (Work from Anywhere in India)

About Us

BrowserStack is the world’s leading software testing platform, running over two million tests daily across 19 global data centers. Our products help developers build bug-free software for the 5 billion internet users, ensuring compatibility across millions of digital environments—devices, browsers, operating systems, and versions.

We help companies like Tesco, Shell, NVIDIA, Discovery, and Wells Fargo deliver high-quality software at speed by moving testing to the Cloud. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, BrowserStack is valued at $4 billion after securing $200 million in Series B funding in June 2021.

Recognitions & Awards

???? Forbes Cloud 100 (2021) – Ranked for the second time
???? Top Workplace (2020 & 2021)
???? SaaS Startup of the Year (2022) – SaaSBOOMi
???? LinkedIn Top Startups India (2018)

Role Overview

As part of our 24x7 customer support team, you will handle billing & refund inquiries, user management, plan upgrades/downgrades, and vendor onboarding via email, chat, and inbound calls. You will collaborate with sales and engineering teams when needed.

Key Responsibilities

✔ Billing & Account Management

Handle billing, cancellations, invoice generation, refunds, and chargebacks.
Assist customers with user management and plan changes (upgrades/downgrades).

✔ Customer Support

Respond to queries related to BrowserStack products using knowledge base articles.
Route complex issues to the sales or engineering teams when required.

✔ Performance & Collaboration

Work towards achieving KPIs and metrics set annually.
Effectively coordinate between multiple teams, ensuring maximum first-call resolutions.

Requirements

✅ Excellent communication skills (written & spoken English).
✅ 1-3 years of experience in a similar customer support role.
✅ Ability to handle challenging tasks in a fast-paced environment.
✅ Strong customer service skills to resolve issues & build rapport quickly.
✅ Comfortable with rotational shifts and capable of self-managing in a remote setup.
✅ Quick learner with a focused, process-driven approach.
✅ Prior experience in Billing & Payments / Service Desk (preferred).

Benefits

✔ Health Insurance – Coverage up to INR 5,00,000 for self, spouse, 2 dependent children, and parents/parents-in-law.
✔ Gratuity – As per the Payment of Gratuity Act, 1972.
✔ Unlimited Time Off – Encouraging rest, rejuvenation, and quality time with loved ones.
✔ Remote-First Work Environment – Work from anywhere in India.
✔ Home Office Setup Benefits – Support for connectivity, accessories, co-working spaces, and wellbeing.